Return & exchange

Return & Exchange Policy – Trends By IQZ

At Trends By IQZ, customer satisfaction is our top priority.
We offer an easy and transparent Exchange Policy to ensure you get exactly what you ordered.

Please read the policy carefully before requesting an exchange.

1. Eligibility for Exchange

Only shoe sizes can be exchanged within two days of recieving order.

The product must be unused.

Packing n itemm must be packed properly

Non-Returnable Non exchangable.

Bags

Jewellery

Scarf

Wallets

Other accessories

3. Exchange Procedure

To request an exchange:

Step 1:

+92 331 6083399

Step 2:

Share the following:

Order number

Product pictures/video

Issue details (wrong item, damage, size issue, etc.)

Step 3:

Our support team will verify your request and guide you through the exchange process.

4. Exchange Conditions

Exchange is allowed only once per order.

Exchange depends on stock availability.

If the requested item is unavailable, you may choose another product of equal or higher value.

Price difference (if any) must be paid by the customer.

5. Shipping & Courier Charges

Exchange shipping charges are the customer’s responsibility unless we sent the wrong or damaged item.

Delivery charges are non-refundable.

If an item is returned to us damaged or used, it will be sent back to the customer.

6. No Refund Policy

We currently operate a NO REFUND policy.

Only exchange is available.

Refunds are provided only if the product is out of stock after placing an order.

7. Order Cancellation

Orders can be cancelled before shipping only.

Once the parcel is dispatched, cancellation is not possible.

8. Damaged or Wrong Item Received

If you receive a product that is:

Broken

Defective

Incorrect

Missing any item

Please report within 24 hours with product pictures/videos.
We will arrange a replacement depending on stock availability.

9. Contact Us

For any exchange requests or support:

Trends By IQZ
WhatsApp: +92 331 6083399
Email:trendsbyiqz@gmail.com

Website: www.trendsbyiqz.com